Shipping & Delivery Policy
Last Updated: September 11, 2026
Kuoni Travels primarily provides travel-related services, tours, activities, bookings, and travel arrangements rather than conventional physical products.
For this reason, “delivery” may refer to the delivery of booking confirmations, tickets, itineraries, hotel vouchers, activity confirmations, invoices, receipts, and other travel-related documents.
Where applicable, travel documents may be delivered electronically through email, WhatsApp, SMS, customer account, or another communication method agreed with the customer.
Once a booking has been successfully processed and confirmed, customers may receive a booking confirmation containing relevant information about their travel service.
Customers should carefully review all information included in the confirmation.
Depending on the type of service booked, customers may receive:
The time required to provide booking documents may vary depending on payment confirmation, supplier availability, booking type, document verification, processing time, and other circumstances.
Some bookings may be confirmed immediately, while others may require additional processing.
Customers are responsible for providing accurate email addresses, mobile numbers, and other contact information.
Kuoni Travels shall not be responsible for delays or failure to receive documents caused by incorrect or incomplete information provided by the customer.
If you do not receive your booking confirmation or travel document, please check your spam, junk, promotions, or filtered folders.
If the document is still not received, please contact Kuoni Travels for assistance.
Where physical documents are required or specifically arranged, delivery charges and estimated delivery timelines may be communicated separately to the customer.
Kuoni Travels may depend on airlines, hotels, tour operators, payment gateways, transportation companies, government authorities, courier services, and other third parties.
Delays caused by such third parties may affect the delivery or availability of booking documents.
Customers should keep copies of all important travel documents and verify all booking information before travelling.
Kuoni Travels
Building No. 789, Teparavadekh, Dhuniya, Siyal, Mahisagar, Gujarat – 389265, India
Phone: +91 95745 38581
Email: yashviagrocentre@gmail.com