Return & Refund Policy
Last Updated: September 11, 2026
Kuoni Travels provides travel-related services, including trips, activities, travel arrangements, accommodation, transportation, and other travel services. Since these services are generally date-specific, refund eligibility depends on the nature of the booking and the terms applicable to the relevant service provider.
A refund may be available if the applicable booking conditions permit cancellation or if the relevant travel service provider approves a refund.
The eligibility, amount, and processing time of a refund may vary depending on the booking and supplier conditions.
Certain airline tickets, hotel reservations, activities, tour packages, promotional offers, discounted fares, special bookings, and other travel services may be non-refundable.
Customers should carefully review the applicable booking and cancellation conditions before making payment.
When a service is provided by an airline, hotel, transportation company, tour operator, activity provider, or another third party, the refund will be subject to that provider’s terms and conditions.
Kuoni Travels may assist customers with the refund process where reasonably possible but cannot guarantee a refund that has not been approved by the relevant supplier.
Approved refunds may be reduced by applicable cancellation charges, supplier penalties, administrative charges, payment-processing fees, or other applicable deductions.
Some bookings may qualify for only a partial refund depending on the cancellation date, services already used, supplier rules, or other applicable conditions.
Once a refund has been approved, the time required to process and credit the amount may depend on the payment gateway, bank, card issuer, supplier, or other financial institution.
If you believe that you have accidentally made a duplicate payment, please contact Kuoni Travels as soon as possible with the relevant transaction details.
Customers may be asked to provide their name, booking reference, transaction reference, registered mobile number, email address, and other information necessary to verify the refund request.
Kuoni Travels
Building No. 789, Teparavadekh, Dhuniya, Siyal, Mahisagar, Gujarat – 389265, India
Phone: +91 95745 38581
Email: yashviagrocentre@gmail.com